Updated User Cases

1. Matt, 14, feels like he's the only gay kid in Wyoming. School kids bully him for being so small and effeminate. Feels like he can't tell his parents or friends how he really feels. He’s looking for a safe discreet way to find other kids like himself and coming out resources. Has a feature phone.

2. Glen/Gwen, 16, knows she is a girl, but her anatomy is male. She is the toughest linebacker on the varsity football team, with a cheerleader girlfriend. At home she sneaks wearing her sister's padded bra and tucking. She knows that if she tells her teammates or coach, she'll get beaten up and shunned. Sometimes she despairs so much that she may never become fully who she is and fears the rejection of friends, family & community that she thinks about suicide. Has a smartphone.

3. Joe, 21, is new to the big city. He doesn't know where to hang out with other gay men. He misses that small-town community, and going to church with his family. Wants to connect with his new gay community, but isn’t sure where to start. Has a feature phone.

4. Lisa, 35, has just separated from her husband of 10 years because she has fallen in love with her best female friend. She has no idea how to deal with these feelings, let alone her active, very heterosexual social life. She needs to talk with other women who have gone through the same thing. Has a smartphone.

5. Imani, 15, was kicked out of the house by his parents when they found him having sex with a male classmate at home. He has nowhere and no one to turn to, living on the street and turning tricks to get money to eat and buy minutes for his mobile phone. He needs safe space, shelter and support, but doesn’t know where to find it. Has a very basic feature phone.

6. Avery, 65, recovering from a stroke in a convalescent home, is scared to tell his caregivers that the man who visits him isn't a neighbor, but his boyfriend. He fears that the nurses and attendants will treat him badly or ignore his needs if they know he's gay. He needs to find LGBTQ-friendly care and investigate his rights as a patient in a federally subsidized health facility. Has a very basic feature phone.

7. Bill & Jane's (40's) 9 year old daughter just came out to them as a lesbian. They love her, but are at a loss as to how to handle this surprising news at such a young age. They need to find other parents who have been down this road before. Have feature phone and a smartphone.

8. Lillian & Roberta (40's) have been together 15 years and are parents to a darling toddler boy David, but are worried that other parents might not accept them at his school, or that he might get teased. They'd love to find a playgroup with kids whose parents are also LGBTQ. They want to find LGBTQ parenting resources and fellow parents. Have smartphones.